Friday, October 4, 2013

Hanlees Hilltop Volkswagen

" Hanlees Hilltop Volkswagen service department has single-handedly changed my perception about car maintenance...- Paula D. 

" The wonderful service here made me renew my yelp account. 

I used to take my car to a different location to be serviced. Not anymore. Hanlees Hilltop Volkswagen service department has single-handedly changed my perception about car maintenance, which was always a nightmare in the past. 

The warranty on my car ran out a few months ago and since then I've had two major issues where I had to bring my car to Hanlees for service. (one was electrical; the other involved excessive carbon in the piping) Each time, I was very worried that it would cost thousands of dollars to resolve the issue; however, the initial estimate each time was only a very small fraction of what I thought prior. What I ended up paying in the end was even lower than the estimate each time, which was a relief. 

The people who helped me were Steven Fabiani and Gary Byrne. Both were very customer-service oriented, kept me fully updated on the status of my car, stayed within the predetermined time-frames, and didn't make me feel like they were trying to wrestle a customer survey out of me. They also did a great job of explaining what was going on with my car in layman's terms, never condescending. 

When I got my car back each time, it was shiny and vacuumed.

There was a prior review about there not being any refreshments. Coffee, water, chips, and fruit were available. There was TV as well. I needed transportation back to my house which was only a mile away so a shuttle was provided. The shuttle driver was sweet too. 

I should also mention that they're currently in the middle of construction, so that is probably why the office is not yet brick-and-mortar. 

I'm confident that I won't have to be back there soon; but, if I must - I am confident that my car will be in the best hands."

- Paula D. 10/04/13

Paula, WOW! What a great review! Thank you for taking the time to share your experience. We strive to provide all customers with amazing service. We are thrilled our efforts pleased you during your time here. We look forward to earning your service again in the future. Welcome to the Hanlees Family.