Hanlees Chrysler Dodge Jeep Ram of Napa

What a great experience I had buying a car! Who says that? Not a lot of people I know. I drove over on a Wednesday for a test drive and took a drive with Erika after trading emails for a day or two. The vehicle was ready to go and off we went. Erika was nothing short of amazing. She is kind, funny and a total pro. I had my kids on the ride and they were super excited, she was not phased at all. She directed me onto a beautiful back road and we drove for a while chatting and pointing out car features. When we got back I thanked her and got her card. That evening I texted her and let her know I would see her the next day. I arrived the next day and even though she was already with another customer I knew she would get to me so I had a seat. Both the manager and another staffer came to check on me, both were very nice. Erika came over and we chatted as Will got the papers together. I had to fill out a few things for the record etc. Erika was with me the whole time and made me feel like I was at ease. They didn't play hardball and that made it nice, very laid back and I was treated with respect. Will the manager stopped by to see how I was doing and to chat a bit. He is super nice and easy to talk to also. The finance manager, Cory was also super great, I had to sign all the forms and it took about 20 minutes to do that. Will also stopped in and let me know he was leaving the site but if anything came up to call him. Everyone was so happy and nice here. I got a gorgeous car at a great price and I spent 2 hours total buying it that day. Seriously a great experience. They are remodeling the building so it's a little dated, all the cars on the lot are priced well and if they don't have exactly what you want they will get it for you. The team there seems very tight and clearly enjoy working with each other. They all were total pros. Erika and another person also drive my old car home and dropped it off for me. It was so nice of them as I now had two cars and one body. I cannot stress enough how easy buying a car was with them. Go in! See what you think. I'm a fan!

- Emily L., 5/23/19

Hanlees Chrysler Dodge Jeep Ram of Napa

Got my dream car! Thank you to William Durante who went above and beyond for me! Also Erika was a pleasure, she knew all the ins and outs of the car. So impressed with this duo! Go see Will if your looking for a car! You won't be disappointed!

- J.F., 5/17/19

Hanlees Chrysler Dodge Jeep Ram of Napa

Took my Jeep in for service to this location with doubt due to the last time I was here. Was helped by Vinny who provided 5 Star service. Made me feel valued. Vinny makes it easy to understand my vehicle and what needs to be done to keep it in tip top shape. Vinny renewed my confidence in this shop. I will continue to bring my vehicles to this location. Thank you again Vinny for providing stellar service.

- Brian C., 5/9/19

Hanlees Chrysler Dodge Jeep Ram of Napa

Thank you Vinnie for taking great care of our jeep. we couldn't pass smog and you really helped us out in a pinch and delivered superior work. We passed smog and are happily on the road again. Thank you again Vinnie your awesome.

- Lynette C., 5/5/19

Hanlees Chrysler Dodge Jeep Ram of Napa

Purchased 2018 Ram 1500 out of the area in September.  While driving behind my daughter, she notified me that driver side fog light was out.
Brought to Vinnie the service manager at Hanlees, noticed the bulb was missing and wire harness was placed in side fog light housing?  Discovered no bulb was placed in harness? 

On the receipt for the replacement light bulb he wrote that light was missing at the time and harness was inside the housing, in order to provide some information to dealer that truck was purchased from.

Vinnie was very professional and instructive.

- Greg S., 4/17/19

Hanlees Chrysler Dodge Jeep Ram of Napa

They bent over backwards to get us in a nice car they have amazing new staff there

- Sean L., 4/7/19

Hanlees Chrysler Dodge Jeep Ram of Napa

Very great experience! Was able to call and get service that same day with my car out to me in like a couple hours.
What can I say when the service department is ran by an awesome dude Vinnie.

- Angeline K., 3/19/19

Hanlees Chrysler Dodge Jeep Ram of Napa

Got a great deal on a 2018 Kia Sportage Superbowl Sunday. Guys knew I was driving 2 hours to look and it would be raining. Had it inside, answered all questions. I went back for the special protectant interior and exterior coating. Everyone was great to work with. Made a stressful tiring morning decent and we left feeling glad we'd gone there.

- Mary D., 3/20/19

Hanlees Chrysler Dodge Jeep Ram of Napa

I will begin by saying Vinny is the man. My wife is a travel nurse out there and I am in Tennessee. I hate when I'm not there when something goes wrong with her car. She recently had to have it towed to dealership for repair. Vinny was awesome at keeping in touch with me and letting me know how things were going. Her car was repaired fast and she no longer has any issues. Vinny checked the car out for other possible problems and made sure everything was operating properly.

- Brad W., 2/27/19

Hanlees Chrysler Dodge Jeep Ram of Napa

Just bought my brand new Pacifica Hybrid Limited last weekend. I could not have asked for a better car buying experience.  Both Aaron and Don were easy to work with. It's obvious that the dealership is under new management and now they are 100% about customer service and satisfaction.

I let Aaron know that I have two little ones- ages 2 and 4, and wanted to sign documents quickly. From start to finish the process was under 2 hours and I was out before the kids naptime.

Thank you for a great car and excellent service!! I highly recommend them!!

- Julia W., 2/11/19

Hanlees Chrysler Dodge Jeep Ram of Napa

Vinnie is the absolute man. Not only did he care and help me quickly and attentively, but he went above and beyond to make sure I was totally taken care of. Also Antwaun was great at making my girlfriend and I feel welcome. This is the first place I will come to when buying another another car. Thank you, Vinnie, for going above and beyond!

- Anton A., 1/2/2019

Hanlees Chrysler Dodge Jeep Ram of Napa

Just purchased a new Dodge Ram 1500. The buying experience was fantastic. Antwaun and Gary were as professional as they come. They answered every question honestly, they were responsive to my every need and if they didn't have the answer, they told me they would find the answer for me. My main concern was towing capacity. After driving 4 different vehicles we sat down and brainstormed the value and benefits of each comparing pricing along the way. They asked for my business respectfully and when I pushed back they told me they understood and asked me what else they could do. It was the best car buying experience I've had. I will definitely buy from Antwaun and Gary again. Thanks, guys!

- Paul G., 12/28/2018

Hanlees Chrysler Dodge Jeep Ram of Napa

While searching NorCal CDJR dealers for a new vehicle for my son, I came across Hanlees CDJR. They had the vehicle I wanted and advertised the price I was looking for. In my car buying experience, there is usually an effort by the dealer to switch things around, change the price or try to sell you a different vehicle. We encountered none of that at Hanlees. Everything went smoothly. They actually, willingly, helped us use an additional $500 rebate that I wasn’t sure we qualified for. They gladly utilized the bank we wanted to use, ran different financing scenarios, etc. I would definitely recommend Hanlees CDJR of Napa.

- Mike V., 11/23/2018

Hanlees Chrysler Dodge Jeep Ram of Napa

Since Hanlees Chrysler Dodge Jeep Ram of Napa took over the operations from the prior owners, we have had nothing but exceptional service. Everyone in the service department always treats us very well, and all maintenance and repairs to our vehicles have been excellent.

Last week I dropped by to ask Roger what I could do about a CD that was stuck in my CD player. He came out, flashlight in hand, to investigate the situation. He ended up solving the problem, and the CD player now works. 
Roger is always professional and friendly and has our cars up and running at the time he promises, if not earlier. 

We are totally impressed with Hanlees Chrysler Dodge Jeep Ram of Napa. Thank you to Roger and the entire Service Department.

- Frank and Marilyne D., 11/9/2018

Hanlees Chrysler Dodge Jeep Ram of Napa

My husband and I went car shopping today just to browse. We had an idea of what we wanted, but our experience with Jose Verdin was what had us leave a few hours later with a car. He was great...and the first car salesperson that offered to buy us lunch on top of everything else. Thank you, Jose!!!! The rest of the staff made the process seamless and were sincerely nice and professional. The dealership is excited for their new location and I know they will all do well! Thank you, Chrysler Napa, and mostly to Jose! We are so happy with our new Chrysler 300.

- Jessica B., 10/20/2018

Hanlees Chrysler Dodge Jeep Ram of Napa

Milt was very friendly & knowledgeable about the Jeep my husband picked out. He made the trade in process seamless and was even willing to stay late so my husband could drive home in his new Jeep!

- Sara K., 10/15/2018

Hanlees Chrysler Dodge Jeep Ram of Napa

I've got to say that Hanlee's was the best car buying experience I've had, which is saying a lot. I spoke with Ajay, the GM, over the phone and came to terms on pricing for a loaded 2018 Unlimited New Rubicon (JL). I went there and met Ajay who then introduced me to one of his sales reps, Xang so I could test drive the Jeep before buying it. Xang was also extremely nice, respectful and knowledgeable about this hard to find fully loaded Rubicon. After seeing it was perfect, as advertised, Xang confirmed the info Ajay and I had agreed upon. They ran my credit, found better financing than originally discussed by shopping it out to several banks (much lower than the best rates at any other dealer) and then got me into the finance department, run by Sandy. Yet another all-star on the team! Ajay and team got me set up with an extended warranty and maintenance program for amazingly low costs, then we completed the paperwork and was given some training on options. From start to finish it was a great experience so I highly recommend this dealer!

- Brian A., 8/22/2018

Hanlees Chrysler Dodge Jeep Ram of Napa

I came in to look at cars, Just wanted to see what the new models looked like. The team there were friendly and didn't push me to make a decision I wasn't ready to make. I have all the info I need to make an educated decision and when I am ready. Hanlees will get my business. More dealerships should do business like this.

- Cory E., 8/10/2018

Hanlees Chrysler Dodge Jeep Ram of Napa

I'm visiting Napa from Atlanta, GA, and got a surprise when the check engine warning popped up last Sunday on my recently purchased Ram 1500 EcoDiesel. Called Hanlees CDJR in Napa Tuesday morning and asked if they could help me - the very polite lady that answered offered that their service manager would be available from 1 to 4pm that afternoon to read the diagnostics code for me to find out what the problem was. I went to the dealership's service department at 1:30pm and Roger, the service manager, was able to read the code and look up the problem on his office computer within 20 minutes of my arrival. Not only did they do all this in a very professional and friendly manner they also found a service bulletin that said the issue could be corrected with a software update. They said they could 'squeeze' me in right away and do the SW update under warranty! All said and done they got me on the road before 4pm, same day, and couldn't have been more kind or helpful than they were. Overall, a fantastic experience from start to finish!!

- Darvin S., 7/26/2018

Hanlees Chrysler Dodge Jeep Ram of Napa

I took my vehicle to the Dodge dealership for a regular oil change, I don't often take the time to write reviews although when you receive great customer care, and are truly greeted with exceptional customer service I feel it's worth taking the time. I was completely informed by the service writer, i.e. recalls, campaigns, he inquired if I had any concerns, he looked into those with a smile. I felt welcomed, and relieved that my vehicle was well looked into, the service provided was a quality service, and surprisingly I kinda look forward to the next oil change! Thanks, Hanlees!

- Tara S., 7/20/2018