Thursday, July 26, 2018

Hanlees Chrysler Dodge Jeep Ram of Napa

I'm visiting Napa from Atlanta, GA, and got a surprise when the check engine warning popped up last Sunday on my recently purchased Ram 1500 EcoDiesel. Called Hanlees CDJR in Napa Tuesday morning and asked if they could help me - the very polite lady that answered offered that their service manager would be available from 1 to 4pm that afternoon to read the diagnostics code for me to find out what the problem was. I went to the dealership's service department at 1:30pm and Roger, the service manager, was able to read the code and look up the problem on his office computer within 20 minutes of my arrival. Not only did they do all this in a very professional and friendly manner they also found a service bulletin that said the issue could be corrected with a software update. They said they could 'squeeze' me in right away and do the SW update under warranty! All said and done they got me on the road before 4pm, same day, and couldn't have been more kind or helpful than they were. Overall, a fantastic experience from start to finish!!

- Darvin S., 7/26/2018