Monday, June 3, 2019

Hanlees Chrysler Dodge Jeep Ram of Napa

What a great experience I had buying a car! Who says that? Not a lot of people I know. I drove over on a Wednesday for a test drive and took a drive with Erika after trading emails for a day or two. The vehicle was ready to go and off we went. Erika was nothing short of amazing. She is kind, funny and a total pro. I had my kids on the ride and they were super excited, she was not phased at all. She directed me onto a beautiful back road and we drove for a while chatting and pointing out car features. When we got back I thanked her and got her card. That evening I texted her and let her know I would see her the next day. I arrived the next day and even though she was already with another customer I knew she would get to me so I had a seat. Both the manager and another staffer came to check on me, both were very nice. Erika came over and we chatted as Will got the papers together. I had to fill out a few things for the record etc. Erika was with me the whole time and made me feel like I was at ease. They didn't play hardball and that made it nice, very laid back and I was treated with respect. Will the manager stopped by to see how I was doing and to chat a bit. He is super nice and easy to talk to also. The finance manager, Cory was also super great, I had to sign all the forms and it took about 20 minutes to do that. Will also stopped in and let me know he was leaving the site but if anything came up to call him. Everyone was so happy and nice here. I got a gorgeous car at a great price and I spent 2 hours total buying it that day. Seriously a great experience. They are remodeling the building so it's a little dated, all the cars on the lot are priced well and if they don't have exactly what you want they will get it for you. The team there seems very tight and clearly enjoy working with each other. They all were total pros. Erika and another person also drive my old car home and dropped it off for me. It was so nice of them as I now had two cars and one body. I cannot stress enough how easy buying a car was with them. Go in! See what you think. I'm a fan!

- Emily L., 5/23/19