Tuesday, July 5, 2016

Hanlees Napa Volkswagen

This was one of 4 local VW dealerships that I interacted with in the process of looking for a GTI. I bought from Hanlees in Napa for 3 reasons: 1) Price 2) Communication. Adam was outstanding via email at discussing what was available and negotiating the best price. His response time was exceptional! 3) Customer service. Adam was not available on the day that I came in, but Joe was made aware that I would be coming in. He was ready for my arrival and had everything prepared. The staff there is professional, respectful, and very down to earth. I've had my GTI for about 2 weeks now and love it. I know that sales and service experiences can be quite different and hopefully this dealership continues to impress.

- Brian M., 7/4/2016