I don't do reviews, I just loaded Yelp to leave this review. I won't give my age, but AARP did send me all kinds of stuff in the mail several years ago, no I'm not old, but I'm not a teenager. I've never bought a new car and I've never bought a used car from a dealer. My wife and I are very selective how we spend our money, always looking for value, and a good buy. I scoured all sources for weeks and narrowed our search. We live in San Jose and went to a dealer about 30 miles away drove a model we liked but told them we had others to look at. We then drove another 85 miles to see a car listed at Hanlees. I gotta point out at this point I still wasn't looking forward to doing this at all. And I really didn't think we would be driving home with a second car at this point. We were greeted by a gentleman named Yaro.
And I emphasize gentleman at this point.
The first words out of his mouth were welcome as he introduced himself, and then quickly asked if we have been working with anyone at Hanlees. This now tells me he is a man of integrity, a huge issue with me as I'm in sales as well. Integrity is doing the right and honest thing when no one else is around. This earns my respect right off the bat, though I still have my guards up. We were invited to drive the car, and we very much liked it.
We then got to the process of the nitty gritty, you know, the part we all dread.
I explained our family scenario and he sincerely heard us out. Came back with the total cost. I asked him to excuse my wife and I to talk in private and agreed to the price. We then moved over to the Finance manager, Dave, he made us very comfortable and proceeded to show us and explain to us all the documents to sign, always allowing me ask all my questions, which were many, prior to signing. Once done we were elated and very happy. We were offered a few extras, though we declined were never ever pushed or hounded. I respected and appreciated this so much. Car dealers wouldn't have the image they are trying to shed if they all conducted themselves the way we were treated. Bottom line, we made a new dear friend, who sells cars for a living. If you are reluctant to go to a dealer as me and my wife were, I would highly recommend asking for Yaro. We are referring all of our family who live in the Sacramento area and our friends in the area to contact him first. Referrals from me are not given, they are earned and our next purchase will start with Yaro. I would like to thank the upper management at Hanlees for the high standard of their personnel. This is what makes people like me take all of this time to recognize true customer service and to earn my future purchases. I still can't wipe the smile off my face with our purchase. Yes, we are very very happy.
- Mike P., 5/8/2017